Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us, Play Art Multimedia Handels GmbH, Dürne 76, 6842 Koblach, Austria, kundenservice@martello-coffee.com, telephone: +43552362500) by means of a a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can download the sample cancellation form or the cancellation statement on our website https://www.martello-coffee.com/pages/retoure Complete and submit returns electronically. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you cancel this contract, we will have to pay you all payments received from you, including delivery costs (except for additional costs resulting from your choosing another type of delivery as the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You shall receive the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract

Play Art Multimedia Handels GmbH
Dürne 76
6842 Koblach
Austria

to be sent back. The deadline is met if you send the goods before the fourteen day period has expired. In principle, you bear the direct costs of returning the goods. If the return is made within Switzerland, we will cover the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, you can use this form and send it to us.)

To:

Play Art Multimedia Handels GmbH
Dürne 76
6842 Koblach
Austria

kundenservice@martello-coffee.com            Date:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (* )

 

I/we (*) ordered the goods on (*)/received them on (*)

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for paper notification)

 

(*) Strike out what doesn't apply.